Questions
Answered

goHajj.ai is the first transparent, AI-powered Hajj platform that enables pilgrims to perform Hajj at actual cost. It combines cost transparency, digital registration, AI guidance, training, and end-to-end support.

Traditional agencies generally sell fixed packages with limited cost visibility. goHajj.ai shows the actual breakdown of every expense and clearly separates the service charge.

Because the platform is built on transparency, technology, and complete pilgrim support.

All Saudi and Bangladesh expenses are shown transparently so pilgrims know exactly where their money goes.

goHajj.ai operates on a transparent service model and displays its service charge separately before confirmation.

No. All known costs are displayed in detail before registration and payment.

The Hajj Cost Estimator allows you to customize your package by selecting year, duration, hotel distance, room sharing, food setup, and ziyarat options. The system calculates an estimated cost based on your selections.

Fixed costs are declared by the Government of Bangladesh and can be verified on the official Hajj portal. Variable costs are supported by supplier documents and invoices.

Hotel booking confirmations and supplier documents are shared with pilgrims.

Pilgrims select their preferred menu through their team leader, who coordinates directly with the food supplier.

Yes. If actual costs are lower than estimated, the surplus is returned to pilgrims within approximately 10 days after Hajj.

Yes. If variable costs increase after booking, the additional amount must be paid based on supporting documents.

Yes. Supporting documents for major variable costs are shared for transparency.

Yes. You can choose duration, hotel distance, room sharing, food setup, and ziyarat options.

In a Non-Shifting package, you stay in one hotel in Makkah before Hajj and travel to Medina after Hajj. In a Shifting package, you may stay near Haram initially, move to Medina, and then move to Aziziyah before Hajj.

You can select the places you want to visit in Makkah and Medina. Transportation and tour arrangements are organized accordingly.

You may select only the places you wish to visit, and the cost will be adjusted accordingly.

Yes. You can save and compare multiple configurations before making a final decision.

Yes. The platform also offers Umrah packages and related travel services.

Select a package, review the cost breakdown, complete the online form, book a schedule.

Passport, photographs, NID, medical information, and government requirements.

Bank transfer, cash and other supported payment methods.

The total expenses of the hajj is collected in phases as per government rules and regulations.

Through your online dashboard and mobile app.

Generally, the estimated amount is collected before Hajj to secure bookings and government requirements.

Refund terms depend on supplier and government rules and are explained in the booking agreement.

A 24/7 assistant that answers questions about Hajj rituals, packages, documents, and travel preparation.

Yes. Structured training and educational materials are provided.

Yes. Support is available through phone, WhatsApp, live chat, and AI assistance.

For every 30 pilgrims, one Team Leader (Captain) and two Vice-Captains are selected among the pilgrims.

The Team Leader coordinates communication, audits service delivery, and represents the group in decisions related to food, transportation, and support.

Yes. The mobile app may provide status updates and tracking features for family members.